Shipping and Delivery Policy

Order Confirmation

Once you place an order, you'll receive an email confirmation. This means we've received your order and pre-authorized your credit card. We'll then process the charges and prepare your order for shipment.

Shipping Rates

Shipping costs vary depending on the products included in your order and the shipping rate applicable to those items. The exact shipping cost will be calculated and clearly displayed at checkout before your order is submitted. Depending on the products ordered, free or paid shipping options may apply.

Shipping Destinations

Langston & Reed ships to customers across a wide range of international destinations, including the United States, Canada, Europe, Australia, New Zealand, and other supported regions. Available shipping destinations are shown at checkout based on the delivery address.

We currently ship to Hawaii but do not ship to Alaska.

Order Processing & Delivery

Orders are typically processed within 1–3 business days. Delivery times vary by destination and shipping method, and the estimated delivery timeframe is displayed during checkout where available.

Our Shipping Partners

Orders may be delivered by USPS, UPS, FedEx, R & L Carriers, or other local or international carrier partners depending on the product, fulfillment location, and delivery destination.

The specific carrier used for an order may vary. Once your order has shipped, the available carrier and tracking information will be provided in your shipping confirmation email.

Order Fulfillment

Langston & Reed operates from Lithuania and works with third-party manufacturers, fulfillment providers, logistics partners, and carriers to serve customers internationally. Depending on the product, availability, and delivery destination, orders may be processed and shipped from different domestic or international fulfillment locations.

Delivery and Processing Overview

Order Cut-off Time: 17:00 (CT)

Processing Time: 1 to 3 business days (Monday to Friday)

Delivery Time: 2 to 12 business days (Monday to Friday)

Tracking Information

After your payment is processed, your order will normally ship within three business days. You will receive a shipping confirmation email with tracking information within 24 hours of the order leaving the applicable fulfillment location.

If Your Order Has Not Arrived

If your order has not arrived within the estimated delivery timeframe, please first check the tracking information provided with your shipping confirmation. We also recommend checking with household members, neighbors, or your local delivery carrier in case the parcel was delivered nearby.

If you are still unable to locate your order, please contact our customer support team with your order number, delivery address, and email address. We will review the shipment and assist you with the next steps.

Incorrect Address

Please check your shipping address carefully before submitting your order. We are not responsible for undeliverable packages due to incorrect addresses. If an order is returned to us for an incorrect address, we will refund the order amount (excluding shipping costs), and you will need to place a new order.

Address Change

If your order has not yet been shipped, you can request a change of address by contacting our customer service. Once an order has been shipped, we cannot guarantee changes to the shipping address.

For further assistance, please feel free to contact us at 

Langston & Reed is an online retail store operating from Lithuania under a local business registration.

Store Name: Langston & Reed
Business Registration: Individual activity certificate No. 969596
Address: Filaretų g. 67, LT-01214 Vilnius, Lithuania
Phone: +1 (800) 917-6823 (U.S. toll-free customer support); +370 520 31264
Email: info@langstonreed.co
Contact Form: Contact Us
Customer Service Hours:
Monday - Friday: 09:00 - 17:00 CT / 17:00 - 01:00 EET/EEST
Response Time: Within 24 hours.