Frequently Asked Questions

Find answers to common questions about ordering, shipping, tracking, returns, refunds, sizing, and customer support at Langston & Reed.

Orders

How do I know my order was received?

After placing your order, you will receive an order confirmation by email. This confirms that we have received your order and will begin processing it.

If you do not see the confirmation email, please check your spam or junk folder before contacting us.

Can I cancel or change my order?

Please contact us within 2 hours of placing your order if you need to cancel or modify it. We will make reasonable efforts to accommodate your request.

Once an order has entered the shipping process or has been shipped, cancellation or modification can no longer be guaranteed.

Can I change my shipping address?

If your order has not yet shipped, please contact us as soon as possible at info@langstonreed.co.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed. Please always check your shipping information carefully before completing checkout.

Shipping & Delivery

How long does order processing take?

Orders are normally processed within 1 to 3 business days, Monday through Friday.

Our order cut-off time is 17:00 (CST).

How long does delivery take?

Estimated delivery time after processing is generally 2 to 12 business days, Monday through Friday.

Delivery times are estimates and may vary depending on the destination, carrier, local delivery conditions, or circumstances outside our control.

How much does shipping cost?

Shipping costs vary depending on the products included in your order and the shipping rate applicable to those items. The exact shipping cost will be calculated and clearly displayed at checkout before your order is submitted. Depending on the products ordered, free or paid shipping options may apply.

Which shipping carriers do you use?

Langston & Reed operates from Lithuania and works with third-party manufacturers, fulfillment providers, logistics partners, and carriers to serve customers internationally. Depending on the product, availability, and delivery destination, orders may be processed and shipped from different domestic or international fulfillment locations.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, normally within 24 hours of the order leaving the applicable fulfillment location.

You can also use the Track Your Order page on our website to view the latest available tracking information.

What happens if I entered the wrong delivery address?

Customers are responsible for providing a complete and accurate shipping address during checkout.

If a parcel is returned because an incorrect or incomplete address was provided, the order amount will be refunded after the parcel is returned, excluding applicable shipping costs. A new order may then be placed using the correct address.

My tracking says delivered, but I cannot find my package. What should I do?

Please first check your mailbox, delivery area, household members, neighbors, reception desk, or other safe locations where the carrier may have left the parcel.

If carrier tracking confirms delivery but you still cannot locate the package, contact us at info@langstonreed.co so we can review the available delivery information.

Returns & Refunds

What is your return period?

You have 30 days from the date you receive your order to request a return.

To qualify for a return, the item must be in its original condition, unworn and unused, with its original tags and packaging. Proof of purchase or your order number may also be required.

How do I start a return?

Once your return request is approved, we will provide you with the appropriate return address and return instructions. Items sent back without prior return approval may not be accepted. Approved returns are sent to our return location in Lithuania. Once your return request is approved, we will provide the complete return address and return instructions.

How do I send my return?

Approved returns may be sent using a postal or courier service of your choice.

We recommend using a trackable shipping service. We may request the return tracking number or other proof of shipment, and the customer is responsible for ensuring that the return reaches the return address provided by Langston & Reed.

Do you provide prepaid return shipping labels?

No. Langston & Reed does not provide prepaid return shipping labels.

Customers are responsible for arranging and paying for return shipping, except where otherwise required by applicable law.

Who pays customs or carrier fees on an international return?

For international returns, customers are responsible for any applicable customs duties, import charges, brokerage fees, carrier handling fees, or similar charges arising from the return shipment, except where otherwise required by applicable law.

International returns should be identified as returned goods and any required customs documentation should be completed accurately.

If Langston & Reed is required to pay customs duties, import charges, carrier fees, or similar charges in order to receive an approved return, the actual amount paid may be deducted from the refundable amount where permitted by applicable law.

How will I receive my refund?

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the order.

Approved refunds will normally be processed within 20 business days, except where applicable law requires a different timeframe. Your bank, card issuer, or payment provider may require additional time for the refunded amount to appear in your account.

Are original shipping charges refunded?

For returns that do not arise from a statutory right of withdrawal, original shipping charges are non-refundable once the order has been shipped, unless otherwise required by applicable law.

Where applicable law requires the refund of original standard delivery charges, those charges will be refunded accordingly.

Any additional amount paid for expedited, express, or other premium delivery above the cost of the standard delivery method is non-refundable where permitted by law.

Products & Sizing

How do I choose the correct size?

Please select the size that best corresponds to your measurements and the sizing options available for the product.

Because products may originate from different manufacturers or regional sizing systems, sizing standards can vary between items.

Why does the size label on my item differ from the size I ordered?

Some products use manufacturer or regional sizing standards that differ from the sizing designation used in our store. As a result, the physical size label attached to an item may show a different size than the size selected at checkout.

This difference in labeling does not necessarily indicate that the wrong size was supplied. In many cases, the label reflects the manufacturer's original regional sizing system, while the item itself corresponds to the size ordered.

If you believe the item you received is materially different from the size you ordered, please contact us at info@langstonreed.co so we can assist you.

What should I do if my item arrives damaged, defective, or incorrect?

Please inspect your order after delivery.

If an item arrives damaged, defective, or materially different from what you ordered, contact us at info@langstonreed.co as soon as possible so we can review the issue and provide appropriate assistance.

Can I exchange an item for another size?

If you would like a different item or size, please contact us first.

In most cases, the fastest method is to complete an approved return of the original item and place a separate order for the replacement item.

Payments

What payment methods do you accept?

Available payment methods are displayed securely during checkout. The payment options available may vary depending on your location and selected checkout method.

Customer Support

How can I contact Langston & Reed?

Langston & Reed is an online retail store operating from Lithuania under a local business registration.

Store Name: Langston & Reed
Business Registration: Individual activity certificate No. 969596
Address: Filaretų g. 67, LT-01214 Vilnius, Lithuania
Phone: +1 (800) 917-6823 (U.S. toll-free customer support); +370 520 31264
Email: info@langstonreed.co
Customer Service Hours:
Monday - Friday: 09:00 - 17:00 CT / 17:00 - 01:00 EET/EEST
Response Time: Within 24 hours.