Refund and Return Policy

At Langston & Reed, we want customers to have clear information about returns, refunds, exchanges, and cancellations. This policy explains how our return process works and what costs may apply.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To qualify for a return, the item must be in its original condition, unworn and unused, with its original tags and packaging. Proof of purchase or your order number may also be required.

Initiating a Return

To request a return, please contact us at info@langstonreed.co.

Once your return request is approved, please send the return to:

Langston & Reed
Filaretų g. 67
LT-01214 Vilnius
Lithuania

Please contact us before sending a return so we can confirm the return instructions and identify your return correctly. Items sent back without prior return approval may not be accepted.

Return Shipping Costs

Customers are responsible for arranging and paying for return shipping.

Approved returns may be sent using a postal or courier service of the customer's choice.

Langston & Reed does not provide prepaid return shipping labels.

We recommend using a trackable shipping service. We may request the return tracking number or other proof of shipment. The customer is responsible for ensuring that the return reaches the return address provided by Langston & Reed.

Customs, Duties and Return Fees

For international returns, customers are responsible for any customs duties, import charges, brokerage fees, carrier handling fees, or similar charges arising from the return shipment, except where otherwise required by applicable law.

Customers should identify international return shipments as returned goods and complete any required customs documentation accurately.

Return shipments should be sent with applicable return-related charges prepaid.

If Langston & Reed is required to pay customs duties, import charges, carrier fees, or similar charges in order to receive an approved return, the actual amount paid may be deducted from the refundable amount, where permitted by applicable law.

This does not apply where Langston & Reed is legally responsible for the return costs, including applicable cases involving defective, damaged, or incorrect items.

Original Shipping Costs

For returns that do not arise from a statutory right of withdrawal, original shipping charges are non-refundable once the order has been shipped, unless otherwise required by applicable law.

Where applicable law requires the refund of original standard delivery charges, those charges will be refunded accordingly.

Any additional amount paid for expedited, express, or other premium delivery above the cost of the standard delivery method is non-refundable where permitted by law.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or materially different from what you ordered, contact us at info@langstonreed.co as soon as possible so we can review the issue and provide appropriate assistance.

Where applicable law requires Langston & Reed to cover the costs associated with returning a defective, damaged, or incorrect item, those rights will not be limited by this policy.

Exchanges

We accept exchanges for eligible items. If you would like a different item or size, please contact us first to request an exchange.

The original item must be returned and received by us before the exchange is processed. Returned items must meet the eligibility requirements outlined in this policy.

If you prefer not to wait for the return and exchange process, you may complete an approved return of the original item and place a separate order for the replacement item.

Restocking Fees

We do not charge any restocking fees for approved returns.

Exceptions

Gift cards are not eligible for return.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the order.

Any customs, import, brokerage, carrier, or handling fees that Langston & Reed was required to pay in connection with the return may be deducted from the refundable amount where permitted by applicable law.

Approved refunds will normally be processed within 20 business days, except where applicable law requires a different timeframe.

Your bank, card issuer, or payment provider may require additional time for the refunded amount to appear in your account.

Order Cancellation

Orders may be cancelled before they are shipped.

If you need to cancel or modify an order, please contact us within 2 hours of placing the order. We will make reasonable efforts to accommodate your request.

Once an order has entered the shipping process or has been shipped, cancellation can no longer be guaranteed.

Lost or Stolen Packages

Customers are responsible for providing a complete and accurate shipping address during checkout.

If carrier tracking confirms that an order was successfully delivered to the address provided at checkout, Langston & Reed is generally not responsible for packages that are subsequently lost or stolen.

If you believe there is a delivery issue, please contact us so we can review the available tracking and delivery information.

Nothing in this section limits any mandatory consumer rights available under applicable law.

Langston & Reed is an online retail store operating from Lithuania under a local business registration.

Store Name: Langston & Reed
Business Registration: Individual activity certificate No. 969596
Address: Filaretų g. 67, LT-01214 Vilnius, Lithuania
Phone: +1 (800) 917-6823 (U.S. toll-free customer support); +370 520 31264
Email: info@langstonreed.co
Contact Form: Contact Us
Customer Service Hours:
Monday - Friday: 09:00 - 17:00 CT / 17:00 - 01:00 EET/EEST
Response Time: Within 24 hours.